Refund Policy

At Famesuit, customer satisfaction is our priority. We strive to ensure that you are fully satisfied with your purchase. However, if you wish to return or exchange a product, our refund policy below will apply.

1. Return Conditions

• Return Period: Products can be returned within 14 days of receiving your order.
• Product Condition: Returned items must be unused, in their original packaging, and have all original tags attached.
• Original Receipt: The original receipt must be included with your return.

2. Return Process

• Request a Return: To initiate a return, please contact us with details of your return request. We will review your request and provide you with instructions.
• Shipping Costs: Return shipping costs may be covered by the customer or by our company, depending on the reason for the return. If the item is defective or damaged, we will cover the return shipping cost.
• Return Approval: Once your return is approved, we will process your request.

3. Refund Process

• Refund Timeline: Refunds will be processed within 7-10 business days after we receive the returned item.
• Payment Method: The refund will be issued via the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Exchange Policy

If you would like to exchange a product for a different item or size, please contact us first. We will proceed with the exchange based on stock availability.